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Refund Policy

Refunds will only be provided in the event that an item is found to be faulty upon receipt or if flowers are dead or wilted. Proof of purchase, such as a valid receipt or order confirmation, must be provided when requesting a refund. We strive to ensure the quality of our products, but if you encounter any issues with your purchase, please contact us immediately so we can address the matter promptly.

Please note that all images displayed on our online store are examples of our work. We prioritise using fresh, in-season flowers sourced directly from the market. In the event that a particular type of flower is not available, we will endeavour to substitute it with a similar option.

We do not offer refunds for change of mind or if the item does not meet your personal preferences. We encourage customers to carefully consider their purchases before completing the transaction to avoid any disappointment.

Exchanges for items of equal or lesser value may be arranged within 10 days from the date of purchase, provided that the item is returned in its original condition and packaging. Any price differences for exchanged items will be either refunded or charged accordingly.

At Thorn and Snow, your satisfaction is important to us, and we are committed to resolving any issues to ensure a positive shopping experience. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team for assistance.


10% deposit is required upon confirmation of your wedding to secure the date. This deposit is non-refundable. The balance of your wedding is to be paid in full 4 weeks prior to your wedding date. All cancellations must be made in writing prior to this date.

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